Revenue Catalyst Detective: Employee Monitoring in Gera

Positive Effects of Detective Surveillance

Employee monitoring by Aaden Corporate Detective Agency does not necessarily have to result in the dismissal of a work-shy, disloyal, or fraudulent employee, but can also produce a very positive side effect for the business owner. What that is, you will see at the end of this case study by our detectives in Gera.

Weak Figures = Weak Performance?

The client of our detective agency for Gera employed numerous field representatives who were primarily responsible for customer acquisition and support. One of these employees, whom we will call Mr. Zeitz, attracted his manager’s attention due to extremely weak closing rates and revenues, which had not declined rapidly over recent years but had steadily decreased and ultimately reached a dramatic low. The employer did not believe that the employee’s professional or personal capabilities had deteriorated so drastically. Rather, he strongly suspected that the field representative was not adhering to his working hours and appointments or was “putting in minimal effort,” as the client of our corporate detectives in Gera described it. Consequently, an investigation of Mr. Zeitz by our expert investigators was arranged.

Relaxation in a Brothel Following Supposed Work Strain

Since it was revealed during the assignment discussion in the morning that Mr. Zeitz had two known customer appointments scheduled for the afternoon, our detective agency for Gera agreed with the company owner to conduct short-notice surveillance immediately after the contract signing in order to carry out a direct spot check of the field representative. Naturally, neither the target person nor the company vehicle was found at the two target addresses. A subsequent check of Mr. Zeitz’s home address showed that the vehicle was openly parked in front of the house, only to be used several hours later by the field representative leaving the house – for private shopping. On that afternoon, therefore, the employee remained at home the entire time, contrary to his contractual working hours (apart from the shopping trip), and missed at least two customer appointments.

 

On the following day, our detective team in Gera was again to begin surveillance in the afternoon, as Mr. Zeitz had to attend a meeting at the company premises of our client in the morning and would only afterward have the opportunity to spend his time as he pleased, presumably unnoticed. What did the target person do after leaving the company premises? Following the strain of the meeting, he first sought relaxation in a brothel on Feuerbachstraße near Gera Central Station. Less than half an hour later, Mr. Zeitz returned to the company vehicle and, followed by our corporate investigators, drove to a private address in Gera-Lusan. Our private detectives in Gera did not initially rule out the possibility that this could finally be a customer visit, but were proven wrong when they saw the nameplate “Zeitz Family” on the doorbell. Apparently, the target person was visiting relatives; as later confirmed in discussion with the client, these were the field representative’s parents. Shortly before 5:00 p.m., the workday definitively ended, as Mr. Zeitz returned home and did not leave his residence again until the official end of working hours at 6:00 p.m.

Alternative Workday Arrangement That Would Also Interest the Spouse

On the following day, Mr. Zeitz undertook trips that most closely resembled his definition of work up to that point: before lunchtime, he visited five customer addresses but did not remain at any of them for more than ten minutes, casting serious doubt on the quality of customer care. Between appointments, the target person of our detectives in Gera attended to various private errands, including visits to a hardware store, a passport office, a bicycle shop, and a supermarket. Given this, our corporate investigators began to wonder how the field representative managed to generate any revenue at all. By shortly after 1:00 p.m., the workday was effectively over again, as the married Mr. Zeitz picked up an attractive young woman, who was not his wife, and went with her to lunch at the Greek restaurant Knossos on Dornaer Straße. After the restaurant visit, our corporate detectives in Gera observed the target person entering an apartment building with the young woman. After about an hour, the suspect employee returned to the company vehicle. Apparently, Mr. Zeitz was not only unfaithful to his employer – but this was not the focus of the assignment for Aaden Corporate Detective Agency. To conclude the day, the field representative visited a sports club before the end of working hours and took part in a training session.

 

On the next day of surveillance, which followed after a two-day interruption due to the weekend, Mr. Zeitz again met with the attractive young woman and spent two working hours with her – walking, restaurant, walking. He had only started his day at around 1:30 p.m.; prior to that, apart from his wife leaving the house (presumably for work), no activity had been observed at the residence. The target person of our private detectives in Gera apparently belonged to the group of people who dislike Mondays. He spent the remainder of the afternoon with his parents and later with his wife, with whom he ran private errands during regular working hours and subsequently relaxed in a plot within a garden allotment. In coordination with the client’s managing director, our corporate detectives in Gera concluded the investigation at this point – the company owner had seen enough and intended to take action. His decision regarding the future of Mr. Zeitz was quite unusual, as you will read in the next section.

Massive Increase in Revenue Instead of Immediate Dismissal

Finally, the explanation of the positive effects of the detective investigation mentioned at the beginning: normally, such an accumulation of breaches of the employment contract and such blatant idleness in daily work would result in immediate dismissal by the deceived employer. In this case, however, the company owner saw partial fault on his own side. He admitted that he had been too lenient and had granted his employees too much freedom. Since he did not consider Mr. Zeitz solely responsible, he decided not to dismiss him but instead to inform him of everything he knew about his workday. Thus, the target person of our Gera detectives knew that the situation had changed.

 

In the very next week alone, the field representative generated twice the revenue of his previous monthly average for the current year. It therefore appears that Mr. Zeitz made use of his unexpected second chance. The company owner’s measure quickly became known among the staff, and it soon became clear to everyone that detectives had been involved. As a result, the entire workforce significantly improved its performance, leading the company to record an increase in revenue of over 60 % compared to the previous month and nearly 50 % compared to the same month of the previous year. In this case, our corporate detective agency in Gera acted as a dramatic revenue catalyst for the client, who was easily able to offset the detective costs through this increase alone. Even our most experienced investigators were very positively surprised by the extent of this revenue growth.

Notice

Note: For reasons of discretion and data protection, the locations and certain personal details have been altered without changing the substance of the actual events.

 

*Note: All assignments of Aaden Commercial Detective Agency Leipzig are processed by our operations management in Leipzig. We have a network of qualified, vetted investigators who can be active on site for you within a short time.

Aaden Corporate Detective Agency Leipzig

Brünner Straße 10

D-04209 Leipzig

Tel.: +49 341 3549 012-0

Fax: +49 341 3549 012-9

E-Mail: info@aaden-detektive-leipzig.de

Web: https://aaden-detektive-leipzig.de/en

 

CEO: Maya Grünschloß, PhD

Register Court: Amtsgericht Köln

Registration Number: HRB 83824